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Terms and Conditions

PAYMENT TERMS

We accept payments from all major credit cards and Paypal. All prices are shown in GBP (£) and the total amount includes VAT. Savannah is protected by 128-bit encryption, which is the same protection level that major banks use to keep your customer's safe. View more about Savannah security here: https://www.shopify.ca/pci-compliant

Your order will be processed once your payment has been completed. During the following 24h from your purchase you will be notified with a purchase confirmation email.

If, for any reason, the items you have purchased are sold out or out of stock we will notify you during the next 24h from the purchase and will proceed to an immediate refund.

Due to exchange rates, a variation of price may occur when converting prices to a different currency. We do not take any responsibility for any extra charges or bank fees your bank may apply.

SHIPPING

Savannah Lingerie offers shipping to the UK and Europe (working on worldwide shipping soon!). Orders will be processed and dispatched within the next working day from the order confirmation.

Purchases made on weekends or public holidays will be processed the next working day.

Once an order has been shipped we will send a confirmation email providing the tracking number and invoice for the order.

We try to get your orders delivered as fast as possible, but delivery times are estimated and are subject to any possible delay of the delivery company, for which Savannah Lingerie does not take any responsibility. Please, be aware that some destinations may require additional time for the package to arrive.

If the package is returned to Savannah Lingerie facilities or does not arrive to its receiver due to an incorrect delivery address provided by the customer, inaccurate delivery information or otherwise, Savannah Lingerie does not take any responsibility of the return shipping costs or package resend costs.

Shipping Rates -

A flat shipping rate of £4.95 is applied to all orders under £99 (delivered between 2-6 business working days)

For any shipping assistance with your order or feedback please contact us at hello@savannahlingerie.co.uk

RETURNS & EXCHANGES

Please note that due to hygiene and health regulations we do not accept returns or exchanges on panties or bodies, except in cases of faulty product.

We want your Savannah to be a great fit! So please refer to our size chart to ensure you are choosing the right size before purchase. If you are unsure of what size to get or you are in between sizes, we recommend you to order a larger size as all our strapping is fully adjustable.

We want our customers to be fully satisfied with their choice of purchase. If for any reason you are not happy with your order, you can cancel your order provided you give us a written notice within 14 working days of receipt to hello@savannahlingerie.co.uk. This 14 days period starts from the date the goods have been signed for.

If the case you find a manufacturing defect please contact us during the next 48h from receiving the product.

In all cases of returns, cancellation or exchanges please provide written notice with the subject: RETURN and state your full name, invoice number and reasons to hello@savannahlingerie.co.uk.

The product should be returned in its original packaging and condition, unworn, unwashed and with all the labels attached. Any return out of these 14 days will not be accepted.

PRIVACY POLICY

For the purposes established in the Organic Law 15/1999 of 13th December regarding Personal Data Protection, we inform you all personal data provided by the user at the checkout process or by creating a customer account, will be incorporated to the Savannah Lingerie database with the only purpose of a better customer and user management.

You are entitled to access, adjustment, cancellation and opposition by contacting hello@savannahlingerie.co.uk

Savannah Lingerie does not store any credit card details. Any other personal details you provide in the checkout process, newsletter subscription or by creating an account are kept confidential in our database for sole use by Savannah Lingerie.

NEWSLETTER

We promise to not bombard you with newsletters. A newsletter is only delivered by your prior consent, by introducing your email in the Newsletter fill-out box you subscribe to our email list and consent us to send you commercial and promotional communications.

If you do not wish to receive any Newsletter emails from us you can unsubscribe at anytime by clicking the link ‘Unsubscribe’ in any of our emails.

COOKIES & GOOGLE ANALYTICS

Our website uses cookies and Google Analytics. A cookie saves certain information during your visit to our website such as traffic information and visit duration. Only the data which is transferred automatically when using our Website is saved due to technical reasons. We use this data with the only purpose of improving our website and your future shopping experiences with us.

By using our website you consent the use of cookies for the purposes described above. You can object the use of cookies at any moment by changing your browser settings.

SIZING

Because of the elasticity and adaptability of our materials, all sizes shown in the Size Charts are approximate. Please shop carefully and refer to our Size Chart to ensure you choose right.

For any assistance when choosing your size, please email us at hello@savannahlingerie.co.uk with the subject ‘SIZING’.

INTELLECTUAL PROPERTY

The brand Savannah Lingerie and all the contents shown in this website belong to Savannah Lingerie Ltd. and are protected by the correspondent laws. Any reproduction, distribution, manipulation or commercial use of any of the materials and contents named above is forbidden.

Any bad use or incursion of functions of the website will be prosecuted to the full extent of the law.

FURTHER INFORMATION

If you have any further questions please contact us on hello@savannahlingerie.co.uk.

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